Delivery

Free Standard delivery

UK mainland standard delivery is free on all of our products unless stated otherwise. Please contact us for locations outside of mainland UK.

Standard delivery is up to a maximum of 2 flights of stairs. Please contact us for any surcharge that may apply. We will require information regarding the details of the delivery such as location, parking restrictions and anything which may affect the delivery team being able to install the furniture for you.

Delivery times

Lead time is indicated on the individual product pages and is the estimated time the product will take to be delivered to you from your order being processed. If any changes occur with a delivery time, we will notify you. Delivery times may be affected by the COVID-19 pandemic.

Dispatch of your product

Once your product is ready for dispatch we will contact you to book the delivery and give you a delivery day and time frame that works for you. If you are unable to accept delivery of your furniture on the date(s) offered to you by our delivery company you may be liable for storage fees. These fees will need to be settled before your furniture can be delivered.

The delivery service for our sofas is White Glove and includes taking it to your room of choice, installation and packaging removal. 

Your responsibilities prior to the order being placed

It is your responsibility to make sure that the products ordered can fit into your property, through doorways, corridors, up the stairs, around corners etc. If a product cannot fit into the property, this cannot be refunded, so it is vital that the dimensions are checked prior to placing the order.

Returns policy

As all of our products are bespoke and specially made to order, returns are not accepted unless the item is faulty or the very unusual circumstance that the wrong product has been delivered. If a fault occurs, the first instance is to report this to the delivery team before they leave. Damages need to be reported on their paperwork. Please contact us by email describing the issue and providing a photograph for us to forward to the manufacturer. 

Checking  the goods upon delivery is essential

When goods arrive to you, it is your responsibility to check that everything has arrived in perfect condition. Any damages must be reported immediately to the delivery team and noted on their paperwork. This policy remains whether you are unpacking the goods immediately or choosing to store the goods until a later date.

Can I cancel or change an order?

Bespoke and made to order items are not eligible for cancellation, though within 48 hours of the order being placed, we may be able to alter or cancel the order for you. We will always do our best to accommodate you where we can.